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Information obligation general

1. Data Controller

Raben Group Companies are Joint Controllers of your personal data.

For more information on joint controllership, including an up-to-date list of Raben Group companies covered by a joint controller agreement, please see our privacy policy, section V. here.

2. Point of contact

You can contact the Joint Controllers directly regarding data protection issues, through the communication channel indicated in our privacy policy, section V. here.

In case you wish to address your inquiry directly to any of the Raben Group companies in Poland, you can contact us:

- by post, to the postal address: ul. Zbożowa 1, 62-023 Robakowo near Poznań , with the annotation “personal data protection”;

- by e-mail, directly to the Data Protection Officer at: gdpr@raben-group.com .

3. Purposes of processing, legal grounds for processing and categories of data

Your personal data will be processed for to purpose of:

• pursuing our legitimate interest (Article 6(1)(f) of the GDPR), which is:

  • establishing contact and responding to your request;
  • personalising communications and profiling offers on the basis of aggregated customer service information in conjunction with relevant cookies;
  • establishing or exercising civil law claims in the course of business, as well as the defence against such claims;

• undertaking other activities carried out on the basis of your consent (Article 6(1)(a) of the GDPR), such as conducting surveys - e.g. opinion or satisfaction surveys, sending newsletters or providing information about the offered services, new offers and promotional opportunities, on the communication channel of your choice.

4. Period of data storage

Your personal data will be processed until:

  • in relation to the processing of your data on the basis of Article 6(1)(f) of the GDPR, until you lodge an objection if, after consideration by the Controller, it is found to be effective, or until the expiry of the statute of limitations for claims, as appropriate;
  • in relation to the processing of your data on the basis of Article 6(1)(a) of the GDPR - until you revoke your consent.

Revocation of consent does not affect the lawfulness of the processing which was carried out on the basis of the consent prior to its revocation.

5. Data recipients and data transfer to third countries

Your data are shared with entities such as providers of services we use (e.g. maintenance of websites, IT systems, sending newsletters).

Your personal data may be transferred to data processors established outside the European Economic Area (EEA).

Countries outside the EEA may not offer the same level of personal data protection as the EEA countries. Before your personal data are transferred outside the EEA, Raben Group will make every effort to ensure that such transfer does not lead to a reduction in the level of your protection guaranteed under the regulations in force in the EEA countries. In the case of transfer of your personal data outside the EEA, their transfer will be made under standard data protection contractual clauses adopted by the European Commission. You may also request additional information with regard to the transfer of the data outside the EEA by contacting us as described in point 2.

6. Your rights and profiling

The joint control of personal data under the provision of Article 26(1) of the GDPR does not affect the exercise of your rights under the GDPR. As agreed between the Joint Controllers, each Joint Controller is the entity responsible for the processing of personal data in accordance with the GDPR.

You have the right to request access to your personal data, their rectification, erasure or restriction of processing, or to object to processing as well as the right to data portability. If the data are processed on the basis of a consent, you have the right to revoke your consent at any time without affecting the lawfulness of the processing conducted on the basis of the aforementioned consent prior to its revocation.

The companies will verify your requests, demands or objections in accordance with applicable data protection legislation. In response to your request, the Companies may ask you to verify your identity, to provide information that will help the Companies better understand the request. The Companies will make every effort to justify their decision to you if your requests are not met.

At the same time, please be advised that you have the right to lodge a complaint with the supervisory authority competent for the Raben Group Company running the website and communication with you. For Raben Group companies in Poland, the competent authority in this respect is the President of the Office for Personal Data Protection (PUODO) with its registered office in Warsaw, ul. Stawki 2.

Your personal data may be processed by automated means (including profiling), but in this case this will not have any legal effect on you or similarly materially affect your situation. The profiling of personal data in this case consists of the processing of your data (including by automated means) to evaluate certain information about you, including aggregated customer service data, website traffic analysis, statistics, predicted interests and personal preferences for the marketing of our services.

You can find more about this in the cookie policy and in the privacy policy.          

You have the right to object at any time - on grounds relating to your particular situation - to profiling based on Article 6(1)(f) of the GDPR. In that case, we can no longer process these personal data unless we can demonstrate the existence of compelling legitimate grounds for processing that override your interests, rights and freedoms, or grounds for establishing, asserting or defending against claims.

For processing purposes relating to the handling of the form, we do not make decisions by automated means.

7. Obligation to provide data

Providing personal data is voluntary, however necessary in order to establish contact and respond to your inquiry, request or demand and/or to carry out communications on the basis of the granted consents.