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a consignment containing goods specified by the ADR regulations as dangerous.

a carriage contract, concluded by the consignor and the carrier. A bill of lading is filled by the consignor with the following information: name and address of the consignor, carrier’s company with which the contract is concluded, delivery place of the consignment, name and address of the consignee, specification of objects / goods, their weight, number of pieces of the consignment, way of packing, indication of the payer, specification of extra services to be provided together with the transport of the consignment. Such a completed bill of lading is confirmed with a signature of the consignor. Signing a bill of lading by the consignee is understood as the execution of the service by the carrier, as well as the execution of the carriage contract.

loading weight of the consignment resulting from converting cubic metres / loading metres or long-loads, used for settlements with sub-carriers.

a consignment the transport of which is paid by the consignor (the consignor may be the same as the customer).

the Convention on the Contract for the International Carriage of Goods by Road constitutes an essential legal act authorising the execution of international road transport. The CMR convention was signed in Geneva in 1956. The CMR Convention introduces and standardises:

• stipulations of the contract for the international carriage of goods by road,
• transport documentation,
• liability of the carrier,
• procedure of claims and complaints,
• transport related claims,
• transports executed by several carriers in turn.

collection (pick-up) of goods / objects by the carrier at the loading location; during the collection a bill of lading is issued.

each element of the Consignment / a collective packaging constituting a separate packaging during transport / a separate unit of goods prepared for transport.

a company authorised to dispose of goods from the moment of collecting them (delivery by the carrier) and confirming the collection of goods on a bill of lading, a copy of which is for the consignee.

goods accepted for transport on the basis of a single transport order. Each consignment has its weight and volume that are specified in the Raben Group on the basis of the International System of Units (SI), expressed in kilograms / cubic metres / loading metres. Goods can be called a consignment from the moment of its physical transfer to the carrier by the Consignor at a specified loading location together with a completed transport order. One copy of the document is given to the Consignor. Goods cease to be called a consignment from the moment of delivering them to the consignee at a specified delivery location. The delivery is understood as the moment of accepting goods and signing a bill of lading and/or a delivery list, earlier completed by the Consignor and then signed by the carrier. Consignments are identified through unique numbers and bar codes assigned to them.

a company having at his/her disposal objects / goods that are to be submitted for transport to the carrier according to instructions of the customer.

a company commissioning the carrier to transport goods / objects to a consignee indicated by him/her (from a specified consignor to a specified consignee). The Customer indicates the payer of transport costs.

transfer of the consignment at the unloading location by the carrier to the consignee with a simultaneous confirmation of this fact on a bill of lading by a person collecting the consignment.

a location indicated by the customer as a place of submitting the consignment by the carrier to the consignee, a place of ending a transport process.

Electronic Data Interchange - a system facilitating and minimising costs of data exchange between companies and their logistics operator. The Raben Group offers to its Clients such solutions. The transfer of data relating to transport orders in an EDI format can take place through a modem (analogue or digital) or an e-mail (analogue with a possibility of data ciphering). So the cost of sending information does not exceed the cost of a local telephone connection.

And what are the advantages for our Clients?

• saving of time and finances - EDI reduces time-consuming filling in documents,
• minimised risk of mistake - elimination of human mistakes while copying data manually,
• efficient execution of deliveries - elimination of the risk of goods shortage in the warehouse,
• competitive position - swiftness and guarantee of order execution, elimination of mistakes,
• minimising costs constitutes an indispensable factor of a market success.

services commissioned at the carrier / forwarder by the customer which can be carried out additionally to the execution of transport. Extra services are usually performed against additional payment. The cost of extra services is paid by a person indicated by the customer.

a consignment the transport of which is paid by the consignee (the consignee may be the same as the customer).

a terminal of a foreign Partner to which consignments from various deliverers arrive for a single or various consignees in different countries.

Hazard Analysis Critical Control Point. The HACCP system has been developed in order to diagnose and control hazards to health quality of food that may occur in the process of food production, storage and transport. It is also the system that monitors and brings under control all hazards essential as far as the consumer safety and his/her health protection are concerned. From the beginning of 2004 all companies in Poland dealing with food production and circulation are obliged to implement the HACCP system. It refers both to producers and to companies dealing with distribution, trade, catering, etc. (the Act of 11^th May 2001 on health conditions of food and nutrition, revision of 30^th October 2003).

Therefore Raben companies in Poland have developed a system of food servicing for fresh products.

Raben companies in Poland provide logistics services in the field of transport, storage and distribution also for companies offering fresh products. Basic product groups serviced by Raben companies include: candy and chocolate confectionery, fruit and vegetable products, concentrates, drinks, sauces, spice, sweetened almonds, raisins, nuts and figs, food additives, coffee and tea.

a location indicated by the customer according to his/her instructions as a place of submitting goods to the carrier for transport.

an order given to the carrier by the customer for the execution of transport service, i.e. the acceptance of goods from a specified consignor/-s and delivery to a specified consignee/-s with the indication of the payer.

Commissioning an outside contractor to perform tasks of a company that are not related to the main sphere of this company business. The advantages resulting from entrusting specialised logistics operators with logistics service include:

- higher efficiency:

• cost changeability - performing logistics by a company itself results in fixed costs (e.g. maintaining warehouses, fleet of vehicles), their amount does not depend on an achieved turnover which is opposite to the situation when a company takes advantage of outsourcing in the field in logistics which enables a synergy of costs
• reduction of investments in a logistic base (warehouses, base for transport means and employees) enables a company to become more efficient and flexible

- higher quality:

• better quality of market service and saving of time - faster and prompt deliveries, flexible reaction to needs of customers, professional stock management, detailed administration
• modern logistic solutions - in accordance with market tendencies, gained due to know-how of a logistic operator

- possibility of concentration on a main sphere of functioning - company forces are concentrated on production and sales.

a company charged according to instructions of the customer with costs of transport and/or costs of extra services.

a confirmation of the consignment delivery entered to the system and containing a name of a person collecting goods and signing a bill of lading and time of submitting the consignment by the driver at the unloading location.

gross weight of goods together with a packaging (is given by the consignor in a bill of lading and can by verified by weighing them in a branch responsible for the collection of the consignment).

a vehicle regularly running according to a specified timetable and carrying consignments between two branches of the Raben Group or between Partner and Raben Group.

a system that makes it possible to monitor on the Internet a route of the Consignment at particular stages of its transport.